Privacy
Policy

1. Information We Collect

When you visit our website or place an order, we may collect personal information such as your name, email address, shipping address, phone number, and payment details.

We also automatically collect certain technical data including your IP address, browser type, pages visited, and referring URLs to help us improve our service.

2. How We Use Your Information

We use the information we collect to process and fulfil your orders, send order confirmations and shipping updates, respond to enquiries, and improve our website experience.

With your consent, we may also send you promotional emails about new products, special offers, or other information we think you may find interesting.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except to trusted third parties who assist us in operating our website, conducting our business, or servicing you — provided those parties agree to keep your information confidential.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our rights, property, or safety.

4. Cookies & Tracking Technologies

Our website uses cookies — small files placed on your device — to enhance your browsing experience, remember preferences, and gather aggregate analytics data.

You can choose to disable cookies through your browser settings. Please note that doing so may affect the functionality of certain parts of our site, such as the shopping cart.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. All payment transactions are processed through a secure gateway provider and are not stored on our servers.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When your data is no longer needed, we will securely delete or anonymise it in accordance with applicable data protection laws.

7. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or delete the information we hold about you, the right to object to or restrict certain processing, and the right to data portability.

To exercise any of these rights, please contact us at hello@doro.coffee. We will respond to all legitimate requests within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites. These sites have their own privacy policies and we do not accept any responsibility or liability for their policies or for the collection of your data via those sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.